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As a leading provider of enterprise and public sector business solutions, we understand the importance of efficient human resources management for maintaining productivity and employee satisfaction. To address the challenges in managing employee leaves, we introduce our Automated Leave Application, leveraging modern technologies such as Interactive Voice Response (IVR) and preferred online messaging platforms such as Whatsapp, Facebook Messenger, Instagram Direct Message (DM), and Webchat.
Interactive Voice Response (IVR) is a technology that allows humans to interact with voice system through the use of voice, and Dual Tone Multi Frequency (DTMF) input via a keypad. IVR technology is particularly useful in handling large volumes of calls and automating interactions that would otherwise require direct human intervention.
Interactive Voice Response (IVR) Technology
IVR systems allow interactions between computers and humans using voice and keypad inputs. This technology manages high call volumes and automates processes without human oversight.
API Integration Capability
Capable of integrating with external backend solutions/applications such as HR Management Systems (HRMS) to maximise the solution's ability to obtain relevant data, including staff information, leave capping, and balance to enhance functionality. Support HRMS systems that are API compatible, such as SAP, Workday, Darwinbox, and others.
Reporting Analytics
Capable of providing detail analytics in user selection such as call volumes, leave selection, leave types, staff ID, and any other predefined options
Online Messaging platforms are automated messaging systems that use artificial intelligence to simulate human-like conversations with users. These systems are designed to understand and respond to inquiries, facilitate interactions, and perform specific tasks through textual dialogue.
Preferred messaging platform to host our online messaging, providing a familiar and accessible interface for users. This integration ensures that the online messaging is easy to use and accessible from anywhere, at any time, using just a smartphone.
Seamless Integration
The online messaging integrates smoothly with preferred messaging, providing an intuitive and familiar interface for users, similar to chatting with any standard contact.
Efficient Leave Management
Employees input their leave details directly into the online messaging, which processes and updates requests instantly via a secure connection to the HRMS system.
Accessibility and Convenience
Available 24/7 on preferred messaging, the online messaging allows employees to manage leave requests anytime, anywhere, ensuring flexibility and continuous access
The process is designed to mirror each other, providing a consistent user experience whether interacting via voice or text. The main difference lies in the mode of communication—voice for IVR and text for preferred messaging. Users can choose the most convenient options
01
Welcome Message
02
Language Selection
03
Staff ID Input
04
API call for Staff Identity Verification
05
Leave Type Selection
06
Effective Date Input
07
Number of Days Input
08
API Call for Data Update
09
End of Interaction Confirmation
Comparison
Features
Interactive Voice Response
Online Messaging Platform
Medium
Telephone-based system
Messaging app platform
Accessibility
Requires access to a phone
Accessible on any device with preferred messaging platform
User Interaction
Audio-based instructions and responses
Text-based instructions and responses
Ease of Use
Intuitive for users without internet access or smartphone
Familiar platform, widely used globally
Hardware Requirements
Requires a phone only
Requires a smartphone with internet access
Language Options
Offer multiple language options
Offer multiple language options
Data Security
Secure, as no sensitive information is stored on devices
Encrypted communication to ensure data privacy
Cost to User
Call charges apply
Data usage only with no additional charges
Benefits of the Automated Leave Application
The Automated Leave Application boosts efficiency and accuracy in handling leave requests using familiar platforms like IVR and preferred messaging platform to minimise administrative burdens and errors. Its scalable design adapts easily to organizational growth, enhancing overall employee satisfaction and productivity
Quick and Accurate Request Handling
Our solution expedites the leave application process to ensures accuracy, reduce the wait-times and administrative errors to boost employee satisfaction.
Integration of Modern Technologies
By incorporating IVR and messaging platforms, our solution simplifies the entire leave application process, making it more accessible and user-friendly.
Facilitates Strategic Focus
By automating routine HR tasks, our solution frees up resources, allowing organisations to concentrate on strategic initiatives as well as to enhance overall operational efficiency.
Ready to Explore What We Can Achieve Together? Get In Touch with Our Team Today.
