NEXT SERIES

BUSINESS SERVICES

Empowering Customer Connections
through Innovation and Automation

6th May 2025
9.30 am - 1.30 pm
Wyndham Grand Bangsar,
Kuala Lumpur

WELCOME TO THE TM ONE NEXT SERIES BUSINESS SERVICES

We’re excited to have you join us for 'Empowering Customer Connections through Innovation and Automation' —an exciting event that will delve into the future of customer engagement.​

With the help of TM VADS BPO and Freshworks Inc., we will dive deep into how AI, automation, and personalised service are transforming customer support, enhancing experiences, and reshaping how businesses connect with their customers.​

TM VADS BPO and Freshworks Inc. have come together to host an exclusive event that explores how businesses can stay ahead of the curve by embracing cutting-edge solutions to transform their customer service operations.

Why Attend?

This event is your chance to learn from the best in the business about how to revolutionise your customer service. Whether you’re looking to streamline processes, improve response times, or deliver ultra-personalised support, you will find actionable insights and solutions to help you stay ahead in the competition.
Secure your space and be part of this exciting event.​
RSVP Now!

The Agenda

9:30 AM
Arrival of Guests​
Registration and Refreshments​
10:00 AM
Opening remarks by Emcee​
10:05 AM
Welcoming Remarks​
Noorhanida Su'ib
Vice President, Product & Innovations, TM One
10:10 AM
The Uniqueness of TM One and Freshworks Collaboration
Priyanka Chandramouli,
Regional Partnerships Director- Asia, Freshworks​
10:20 AM
Personalising Customer Engagement with AI and Automation​​
Jazlan Azizy Jusoh,
General Manager, Business Services Malaysia, TM One
10:40 AM
Break & Networking
10:55 AM
Making the Right Decision – Its not what you are saying but
what your consumers are saying to the other​
TBC
11:15 AM
Unified approach for ITSM with AI​
Benjamin Hoo, Country Sales Manager, Freshworks​
11:35 AM
Use Case Demonstration on AI Tools features for ITSM​
Hidhaya Preetham, Solution Engineer, Freshworks​
11:55 AM
Closing with Q&A​
12:10 PM
Business Lunch​
1:10 PM
Event Ends

Location

Wyndham Grand Bangsar
TM Digital Academy
59200 Kuala Lumpur
Google Maps

RSVP your seat in
TM ONE NEXT SERIES Empowering Customer Connections through Innovation and Automation

NEXT Series: Business Services - RSVP
Copyright @ TM TECHNOLOGY SERVICES SDN. BHD. (Company No. 200201003726 (571389-H)). All Rights Reserved.
Contact Us
magnifiercrossmenuchevron-up