RTM Built Highly Reliable Digital Infrastructure on TM One Cloud Platform to Deliver Exceptional User Experience
TM One helped RTM transform content management by migrating to a cloud-based system, improving efficiency, transparency, scalability, and reducing costs for content procurement.
Here’s How Malaysia is Stepping Up Our ESG Efforts
In Malaysia, banks are stepping up in their journey into more sustainable financing and operating practices, making efforts to integrate environmental, social and corporate governance […]
Cloud computing, Virtual Reality and other emerging technologies are positively disrupting the country’s schools. Powered by the rapid adoption of cloud computing, emerging technologies are […]
Digital Transformation has become a core driver of organisational change in the current era. In the meantime, the Energy industry has played a pivotal role […]
RTM Built Highly Reliable Digital Infrastructure on TM One Cloud Platform to Deliver Exceptional User Experience
TM One helped RTM transform content management by migrating to a cloud-based system, improving efficiency, transparency, scalability, and reducing costs for content procurement.
Rehabilitation of Nation’s Healthcare - Transforming Healthcare through the Post Pandemic Era
The COVID-19 outbreak has placed a massive strain on the global healthcare sector’s workforce, infrastructure, and supply chain. Medical practitioners are exhausted, and healthcare systems […]
RTM Built Highly Reliable Digital Infrastructure on TM One Cloud Platform to Deliver Exceptional User Experience
TM One helped RTM transform content management by migrating to a cloud-based system, improving efficiency, transparency, scalability, and reducing costs for content procurement.
Iskandar Puteri Data Centre Receives Tier III Certification
Client Showcase: TM One Tier III Certification of Constructed Facility OVERVIEW TM One has a goal of enabling both private and public sector organisations to […]
myNEWS’ Journey towards Greatness, enabled by TM One SD-WAN
myNEWS is one of TM One's many existing customers that has successfully integrated TM One SD-WAN services into their business. With TM One SD-WAN, they […]
RTM Built Highly Reliable Digital Infrastructure on TM One Cloud Platform to Deliver Exceptional User Experience
TM One helped RTM transform content management by migrating to a cloud-based system, improving efficiency, transparency, scalability, and reducing costs for content procurement.
The Smart Farming Revolution: Leveraging Technology to Overcome Agricultural Challenges
The agriculture industry faces a variety of challenges such as climate change, low agriculture productivity and yield, high operating cost, and health hazards to farmers. […]
Cybersecurity: Is your company doing enough to protect itself from cybercrime?
According to Technologist Dr. Saiyid Abdallah Syahir Al-Edrus, General Manager for Cybersecurity Services and Product & Innovation at TM One, every organisation has the responsibility […]
Improve your business’ ability to compete in a more complex omnichannel environment and to meet the demands from your customers for more personalised services. Increase your ability to scale both the quality and the quantity of customer interactions, while lowering the costs to serve.
Empower your business with our cutting-edge Contact Center product, designed to elevate customer engagement and streamline communication processes. Our Contact Center is a comprehensive solution tailored to meet the dynamic needs of modern businesses, offering a host of features to enhance customer interactions, boost agent productivity, and optimise overall operational efficiency.
Build effective and cost-efficient IT helpdesks that combine people, process and tools in a single turnkey solution. Lower organisational friction and increase employee experience.
Achieve a 360-degree view of customers across touchpoints including voice, email and a variety of messengers & social media channels—to elevate your customer experience and improve customer responsiveness.
A systematic tool for understanding customer satisfaction, pinpointing areas for improvement, and fostering a customer-centric approach within the organisation. The insights gained from surveys contribute to the overall enhancement of customer service strategies and practices.
Strategically balance between cost optimisation and service quality by leverage on outsourcing or offshoring customer support operations that involves the integration of advanced technologies such as artificial intelligence (AI), chatbots, data analytics, and efficient processes to optimise the delivery.
