TM Inks Agreement with Malaysian Government to Deliver Nation’s Next Generation Emergency Services 999 (NG999)

1 July 2024
KUALA LUMPUR – TM and the Government of Malaysia today signed an agreement to develop and operate the nation’s new emergency response system, the Next Generation Emergency Services 999 (NG999). This will serve as a replacement for the existing MERS999.
Witnessed by Deputy Minister of Communications, YB Teo Nie Ching, the agreement was signed by the Secretary General of the Ministry of Communications, Datuk Mohamad Fauzi Md Isa and TM One's Executive Vice President, Shazurawati Abd Karim. Also in attendance was TM’s Chairman Dato' Zainal Abidin Putih, and Group Chief Executive Officer Amar Huzaimi Md Deris.
NG999 is an integrated strategic digital system that will enhance the sharing of resources and data between emergency responders and relevant central agencies. The new system will integrate web-based digital maps, caller IDs, geolocation services and mobile smart apps into emergency incident handling and response times, helping to improve emergency responses nationwide.
Amar Huzaimi Md Deris, TM’s Group CEO said, “TM is pleased to be chosen as a trusted partner by the Malaysian Government to further the success of Malaysia’s emergency services. NG999 is an initiative to upgrade the existing MERS999, delivering more efficient and swifter emergency responses in the future.
“TM’s comprehensive role will cover network and platform infrastructure, call management, and other support services, allowing us to provide continuous efficacy to the public and emergency responders. This opportunity to revitalise our emergency services is another milestone in TM’s commitment to advance Malaysia for the next digital revolution, and reflects our aspiration to becoming a Digital Powerhouse by 2030.”
Malaysia’s emergency responses have transformed significantly driven by the growing use of mobile and smart devices. The implementation of Malaysia’s world class NG999 system follows the latest international best practices such as the European Emergency Number Association’s NG112 and the National Emergency Number Association’s NG911 in North America.
NG999 will also leverage advanced technologies including data analytics and AI to deliver swifter and more effective emergency responses. This ensures that in critical moments, emergency responders can make every second count.
Tapping into the experiences of various Government and law enforcement agencies, emergency despatchers and TM, the enhancement to the nation’s emergency call services is not just a technology upgrade but a reaffirmation of TM’s commitment to serve the nation.
Aligning with the country’s increasing mobile usage, TM will also introduce a new mobile app for NG999 that enables updates through text, photos and videos for registered users. This will enhance communications between callers and emergency responders, helping the latter in their tactical deployment.

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