Smart Services Key Towards IR4.0 For Your Business

Reading time: 4 minutes
Date posted: 24 August 2021
Date modified: 2 October 2024

Maznan Bin Deraman

Maznan is the Head of Innovative Solutions at TM One and is an experienced digital transformation practitioner with 26 years of demonstrated knowledge in Telco and ICT business which include research and development, network operation, Go-to-Market strategy, sales planning, product and partnership development. Now embarking to propel the innovation of state-of-the-art IoT, AI-driven smart services, 5G commercial use cases and cybersecurity services.

Q Many Malaysian enterprises are predicted to adopt Industry Revolution 4.0 (IR4.0) in the next few years, and smart services can have massive implications to the core elements of a company’s business model. How can smart services integration propel enterprises to the next frontier of the IR4.0 ecosystem?

For enterprises, incorporating IR4.0 means expanding their value-creation capabilities and business models by implementing smart services technologies such as advanced sensors, big data analytics, intelligent robotics, machine learning and Cloud computing, not forgetting cybersecurity and Internet of Things (IoT). With connected and intelligent ecosystems, transmitting data in near real-time, smart services transform the experience for enterprises and the lifestyle of consumers with smarter living, smarter workplace, smarter business operation and smarter community, by embedding intelligence into critical infrastructure and everyday objects.

At the end of the day, organisations can unleash greater innovation, enhance customer experience, and improve visibility, profitability, and resilience. This in turn enables them to unlock a new generation of revenue streams, efficiency measures, and people-empowering strategies.

Q Some organisations may view smart services as something that is ‘good to have’, especially in this challenging pandemic-laden business environment. Is there a real return to investing in smart services?

Since the pandemic, enterprises must find ways to become more efficient and transform if not all, most of their business operations to digital. Smart services convert manual processes to digitalised and automated processes powered by analytics, artificial intelligence and machine learning. This helps to optimise performance, minimise disruptions, and reduce downtime; in real-time and accurately.

There are countless use cases for smart services across all verticals, and have proven that the investments brought positive returns. A critical success factor lies in a good execution plan. Unfortunately, many organisations failed to extract value from smart services due to lack of expertise and haphazard implementation. When the solutions involve different types of technologies, implementation complexity and operational expertise, you need to have well experienced strategic digital solutions partner(s) with the know-how and proven track record to guide you through the journey, especially during the early stage of adoption.

Q Why TM One is the right partner in supporting your digital transformation journey?

As an enabler for the smart service ecosystem, TM One focuses on the platform strategy that has been designed to be technology-agnostic. This essentially enables multiple service providers to come on board our smart services ecosystem. Regardless of your vertical – manufacturing, retail, services, healthcare, education, government, or agriculture – TM One’s team of experts, ecosystem of service providers and end-to-end digital infrastructure make up comprehensive offerings to facilitate your journey towards IR4.0 more efficiently and easily.

In addition, TM One’s Integrated Operations Centre (IOC), part of our smart services offerings, continuously monitors and manages connected solutions to ensure adherence to service level agreements (SLAs), ease management, and lower cost of maintaining a smart services deployment. This is also supported by TM One Cloud α and Cyber Defence Centre (CYDEC) as its digital foundation, providing it with infrastructure, software platforms, industry solutions and ecosystems, and services to create and manage connected implementations securely and effectively. As the sole Malaysian Cloud Service Provider (CSP) for the Government, TM One through its Smart Services is the most visible ambassador of digital transformation, taking Malaysia a step closer to Digital Malaysia and taking transformation forward for Malaysian organisations.

This article was written in collaboration with The Edge.

Related Solutions

MORE TO EXPLORE

6 April 2023
The Smart Farming Revolution: Leveraging Technology to Overcome Agricultural Challenges
The agriculture industry faces a variety of challenges such as climate change, low agriculture productivity and yield, high operating cost, and health[...]
Find Out More
29 November 2022
Powering Smart Agriculture with Internet of Things
In the digital age and Industrial Revolution 4.0, the agriculture sector is undergoing a massive change by leveraging on digital technologies, especia[...]
Find Out More
30 August 2022
Celebrating Success: Ipoh Smart City – TM One and MBI breathes new life into Ipoh
“TM One is the main agency pioneering the foundation of our nation’s digital infrastructure. Through this strategic collaboration, it greatly help[...]
Find Out More
30 August 2022
Demystifying Technology: The DNA of a Smart City
Smart cities are like the humans who live in them, behaving like complex creatures, constantly collecting and transporting information to make better [...]
Find Out More
Copyright @ TM TECHNOLOGY SERVICES SDN. BHD. (Company No. 200201003726 (571389-H)). All Rights Reserved.
Contact Us
magnifiercrossmenuchevron-up